Warranty

POLICY CRITERIA

At Audioratech, we are committed to providing you with the best possible experience. If you encounter any issues with your product, please adhere to the following complaint timelines:

• 24 Hours Complaints: Report physical damage or wrong product within 24 hours of delivery.

• 7 Days Complaints: Report software issues within 7 days of delivery.

• More than 7 Days Complaints: Complaints after 7 days will be handled through repair only.

POLICY EXEMPTIONS

Audioratech will repair or replace products with defects or malfunctions. To qualify for warranty, please follow these rules:

• Bluetooth Range: Do not test the product beyond 10 meters.

• Charging: Avoid fast chargers and do not overcharge.

• Mobile App: Make sure the app stays active in the background.

• Water Resistance: Take precautions to avoid water damage.

• Battery: Battery life varies with usage.

• Health Features: These products are not medical or fitness replacements.

• Visual Difference: The actual product may look slightly different from the pictures.

• Shock Proof: Avoid dropping the smartwatch or using it roughly.

Failure to follow these points may result in an invalid warranty claim.

 

POLICY GUIDELINES

Audioratech wants to make the warranty process easy. To claim a warranty, the following conditions must be met:

• Warranty is only for the original buyer and cannot be transferred.

• You must provide proof of purchase.

• The warranty covers repair or replacement only.

• You can register your warranty online.

• We may try to fix the issue over phone or email before moving forward.

• You may need to send the product to us. You are responsible for safe delivery.

• Shipping is free. No delivery charges apply.

• Audioratech.com is not responsible for delays or damage in transit.

• Replacements will be of the same or similar condition.

• If there is a price difference, you must pay it before shipping.

• We are not liable for any skin allergies or rashes caused by the product.

• Replacements may take 15–20 days.

• If the same variant is unavailable, we may provide a different color.

 

POLICY VALIDITY

The warranty is not valid if:

• Color fades due to regular use.

• Issues with product appearance, sound, or visibility caused by dust or dirt.

• The warranty period has expired.

• The product was not used as per the guidelines.

• Damage is due to misuse, repairs by unauthorized people, water exposure, wrong chargers, weather conditions, power issues, or any uncontrollable events.

To register your warranty, please fill out the form. If you need help, email complaint@audioratech.com.